Knowledgebase

Support

Bandwidth overage?

VPS predetermined amount of allowed traffic. If overusage is detected you will be charged 0.50$...

Can I change my payment method?

You can choose your method of payment for each invoice.

Can I order additional IPs for my dedicated machine?

At the moment IP addresses are limited to 1 per Dedicated server plan But you can contact...

Can I order more RAM or storage for my server?

This option is not available in all of our locations.

Can I upgrade my server?

This option is not available in all of our locations. You will have to order new server when...

Do you offer custom locations?

Yes, We do Contact Us

Do you offer managed services?

We are only offering unmanaged services on both our dedicated and rdp servers. Therefore, you...

Do you offer refunds?

All Sales are Final There are no refunds as we use 3rd party nodes they are paid in full when...

How are dedicated servers billed?

Servers are delivered and renewed on a monthly basis by default. You may also opt for the...

How does the ticket priority queue function?

We always answer tickets on a first-come first-served basis. However, “bumping” your ticket will...

Is there a server control panel?

Yes, You will have full control of your server.

What counts as payment confirmation?

All new customers must go through an initial, one-time verification process, or pay using a 3D...

What form of payments do you accept?

We currently accept Crypto Payments Bitcoin, Paypal and all major prepaid cards and debit cards...

What is the delivery speed of VPS Servers?

General and Storage VPS servers are delivered instantly to available locations upon payment...

What is the delivery speed of Windows RDP servers?

Windows RDP servers are usually delivered between 1 to 3 business days from payment...

What is your cancellation policy?

If you do not wish to renew your service, you must submit a cancellation request at least (14)...

What is your policy concerning DMCA?

An email will be sent as a warning regarding problematic contents. This email will also include...

Windows OS Reinstallation & Panel

If you have Ordered a Windows Server & You are viewing incorrect OS in panel ignore thats bug...